FAQs
Shipment
Do you ship worldwide?
Yes, we can ship worldwide. For free.
Where do you ship from?
Our warehouse is located in China and goods will be shipped from mainland China.
What is the shipping cost?
We offer you free and fast door-to-door delivery worldwide.
What is the shipping time?
Once an order is placed, the estimated delivery time is 5 to 15 business days depending on your country or region.
Rest assured, we will do our best to deliver your order quickly!
How to track my package?
The package can be tracked on 17track.net and our tracking page. Or if you need help, please contact us at service@enginemodelkit.com and we will be in touch with a status update.
Payment& Order
What forms of payment do you accept?
For payment, we accept Paypal and Credit Card.
How to cancel my order?
You may cancel your order before it ships and please contact us at service@enginemodelkit.com.
Is my information safe when using this site?
As an online shopping website, we rely on the e-commerce functions provided by the e-commerce platform shopify.
Your data will be securely stored on the Shopify platform, which is closely protected by a firewall. We promise to encrypt all your information and keep it strictly confidential.
If you choose to complete your purchase directly through the payment gateway, Shopify will access your credit card data and encrypt it using the Payment Card Industry Data Security Standard (PCI-DSS) to ensure that your payment information is handled securely. The standard is the result of a joint effort by brands such as Visa, MasterCard, American Express, and Discover.
What if my address is wrong?
If the recipient's address is incorrect, please contact us immediately before shipping.
After the shipment has been sent and delivery has failed, the package will be returned to the return sender. Upon receipt of the returned package, we will contact you to update the address and arrange for re-delivery.
Return& Refund
What items are returnable?
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
Returned items need to be in unused condition and in the same condition as when you received them, and they need to be returned in their original packaging.
The following items are excluded from
returns:
- Any item that is more than 30 days old after delivery;
- Any item not in its original condition (damaged or missing parts for reasons not due to our error).
How to return a product?
To return your product, please contact us at service@enginemodelkit.com first to confirm details to make sure the item meets the return condition.
If approved, we will send the detailed return information to you.
Please provide the return tracking number after returning the product.
How do you make refunds?
The payment will be refunded in the same way as your original payment. Normally, the arrival time is expected to take 3-5 business days, depending on the payment method. You can contact your bank or credit card company for further nformation.
For more information on shipping and
refunds, please refer to our Shipping Policy and Refund Policy. You can also
feel free to contact us at service@enginemodelkit.com.